Return Policy

TRE MILANO, LLC values its relationship with its customers, and therefore, offers a return policy for its products purchased directly from it. Under this policy, a purchaser may return to TRE MILANO, LLC, within the applicable return policy period, products purchased directly from TRE MILANO, LLC for a credit or a refund of the purchase price actually paid (excluding trial offer payments), less shipping and handling fees previously charged to the purchaser. NO credit shall be given for trial offer payments or shipping and handling fees previously charged.

Unless you have a separate agreement with TRE MILANO, LLC, all products purchased directly from TRE MILANO, LLC may be returned within thirty (30) days from the date on the bottom of the shipper label for a credit or a refund of the purchase price actually paid (excluding trial offer payments), less shipping and handling fees previously charged. In the case of products purchased on a trial basis directly from TRE MILANO, LLC which are returned on a timely basis in accordance with the terms hereof, no further payments shall be charged to the purchaser.

To return the products, you must contact a TRE MILANO, LLC customer service representative and receive a Credit Return Authorization Number within the return policy period. You must receive a Credit Return Authorization Number in order to return the products. Call (800) 307-0078 to receive your Credit Return Authorization Number.

You must ship the products within five (5) days of the date you receive the Credit Return Authorization Number. You must:

  • Ship back both product units (for two-for-one special offer sales, if applicable) and all accompanying components to TRE MILANO, LLC. Credit for partial returns may be less than purchase price paid.
  • Return the products in the original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment to you.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
  • Mark the outside of your return shipping box with your Credit Return Authorization Number and your first and last name in clearly printed letters.

NO credit shall be given unless both product units are returned (for two-for-one special offer sales, if applicable). NO credit shall be given and no return shall be accepted if a Credit Return Authorization Number is not requested within the return policy period. NO credit shall be given and no return shall be accepted if the products are not returned within five (5) days of the date you receive the Credit Return Authorization Number. In addition, any returned products which are shipped more than five (5) days after the date on which you receive the Credit Return Authorization Number will be rejected and returned to you.

Canadian clearance authority statement

TRE MILANO, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from TRE MILANO, LLC, I hereby authorize Landmark Trade Services Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to TRE MILANO, LLC and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from TRE MILANO, LLC Further, I also authorize the customs broker to forward any refund issued by the CBSA in my name, so that TRE MILANO, LLC can be reimbursed.